SAQA Unit Standards

114984 Manage electronic mail in a business environment.

Who should do this course?
Any person involved in sending email correspondence in a business environment.

Assessment required for competency.

• Use language structures and features.
• Draft own writing and edit to improve clarity and correctness.
• Writing produced is appropriate to audience, purpose and context.
• Corrections are an improvement on the original.
• Control of grammar, diction, sentence and paragraph structure is checked and adapted for consistency.
• There is clear evidence that major grammatical and linguistic errors are edited out in redrafts.
• Inappropriate or potentially offensive language is identified and adapted/removed.
• Experimentation with different layout and options for presentation are appropriate to the nature and purpose of the task.